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Information regarding Payment, Cancellation and Returns

1) Payment.

Once you have filled your basket you have the opportunity to view your cart to review your order.
When you are ready to checkout, you can choose to pay by:
a) credit or debit card through PayPal
b) PayPal account balance
c) alternatively you can contact us by E-mail to arrange payment by cheque (in this case items will not be dispatched until funds have cleared).

Please note that customers outside mainland UK should contact us to discuss payment and delivery options.

2) Confirming your order.

Once you have made your order through our website, you will be sent an E-mail confirming your order and giving a delivery estimate.

3) Your right to cancel.

Please note that when ordering items from the internet you are entering a legally binding contract. We hope that you will be entirely happy with your purchases, however you do have the right to cancel your order at any point up to 7 working days after the day of receipt of your goods. Please notify us in writing (e-mail is fine) of your wish to cancel your order. In the case of cancellation within the stated period a full refund will be made, including postage and packaging costs.
Please note that we cannot allow a refund in the case of items made to your specification where work has already commenced or materials ordered.

4) Returning goods following cancellation.

Please return the goods to us in their original condition and packaging. If goods are not returned, we reserve the right to charge you the cost of their direct return to us.

5) VAT

There are no VAT charges on any of our goods.

6) Complaints

Here at The Wood Hut we aim to provide a first-rate service to the customer. We enjoy making and supplying beautiful, unique wooden gifts. If you experience any problems regarding our products, website or service, please do not hesitate to contact us as every effort will always be made to reach a happy conclusion.

Ed Gray
The Wood Hut
Countlich Lodge
Tulliemet
Pitlochry
PH9 0NY

Tel - 01796 482401

7) Legal

UK law is applicable throughout this website.

8) Privacy

We do not share your information with any third parties and will only use your E-mail address for communications regarding your orders.