delivery of our wooden gifts
Postage and packaging prices are based on size and weight and are quoted individually under the item description.
We use Royal Mail first class ‘signed for’ delivery for our wooden gifts over £20.00 in value. Higher value orders or items are dispatched by Royal Mail Special Delivery - a 'next day' delivery service offering full compensation for loss or delay, and the postage cost calculated will reflect this increased level of service. Heavier items are sometimes sent by Royal Mail Parcelforce 48 hour delivery - you will be notified if this is the case.
For UK orders there is the option at checkout for the customer to choose Royal Mail ‘Special Delivery’ - this priority mail service guarantees delivery by 1.00pm the next working day after dispatch.
All handcrafted wooden jewellery such as wooden rings, pendants, necklaces, cufflinks and earrings are carefully wrapped and dispatched complete with presentation gift boxes, gift cards and care instructions where applicable.
dispatch estimates for our wooden gifts
All of our wooden gifts are handcrafted to order in our workshop in Scotland and have individual manufacture time scale estimates as detailed in the item description. When acknowledging your order we will always give an estimate of manufacture time and will let you know if this varies from our advertised details. Please let us know if you have an early deadline as we can often accommodate this if we know in advance. We will keep you updated as to the progress of your order and will notify you of your tracking reference once your parcel is dispatched.
INTERNATIONAL DELIVERY FOR OUR WOODEN GIFTS
We are happy to dispatch Worldwide and where possible items are dispatched by Royal Mail ‘Tracked and Signed for’ Airmail, a priority service which aims to deliver to Europe within 3-5 working days of dispatch and the rest of the world within 5-7 working days.
Please contact us if you have any queries regarding delivery, or read comments from some of our happy customers below.
‘The Pen has arrived and it is absolutely stunning. Thank you so much for helping it to arrive in time – I really appreciate it.’
posted by N on Tue 31 July 2018
walnut and cherry ring
Absolutely stunning ring, fast service, extremely helpful. Thank you so much
posted by Naomi on Thu 19 July 2018